Does AC warranty require a replacement?

A family s air conditioner is under warranty and the same part has broken four times And what both the repairman and manufacturer are telling them has left them heated It s tonight s Help Me Howard with Patrick Fraser Meryl is so lucky to still be able to sit on the porch with her mother Meryl Leaman She s going to be I m thankful every day Dortha Moore I will be old enough to vote Dortha jokes about her age but why she has to sit outside on a -degree day with fans blowing doesn t amuse her Dortha Moore It s veritably cooler out here on the porch than it is in the house That s because two weeks ago their air conditioner broke for the fourth time Meryl Leaman It s the same issue every time the evaporator coil There s oil inside no freon just leaked everywhere An AC person repairs the coil again and again and then it leaks again He has now given up Meryl Leaman And he commented to me This can t be fixed ' Then more bad news Meryl Leaman They re now telling me that the coil is no longer readily available and would have to be built No one has any idea how long that will take leaving them in a house where the thermostat hits degrees in the daytime Dortha Moore I have neuropathy and the heat is making them worse They re swelling real bad Since the unit is under warranty Meryl called the manufacturer and petitioned for a replacement air conditioner She mentioned they declared No Wait for the replacement coil irritating her Meryl Leaman This requirements to get resolved sooner than later so you ll hear from me every day There is another option but buying another unit is impossible for Meryl Meryl Leaman I m veritably out of work right now and she s on Social Shield They did get a portable air conditioner for the kitchen so Dortha can sleep in a chair But that only lowered the temperature to degrees in that room Meryl Leaman She even disclosed last night that she can t do this much longer It s just really taking its toll on her Dortha can t stand it Kiana isn t happy and their failure to get a replacement air conditioner has them all steaming Meryl Leaman It s frustrating and it s annoying They don t want to listen to me So that s why I m reaching out to Help Me Howard Well Howard does the warranty require the company to replace the unit Howard Finkelstein It s truly complicated A warranty for a product like an air conditioner requires repairs if it breaks down If it cannot be repaired again and again it has to be replaced but the law doesn t specifically say how plenty of attempts they get to repair it before they have to replace it I contacted the AC company corporate office A Trane rep described me We escalated this to our Residential HVAC Customer Relations band After a sparse more emails back and forth good news A representative wrote to Meryl In special consideration of your situation as a one-time goodwill gesture Trane will provide a replacement unit at no cost Dortha Moore Well I was happy that they were going to replace it Meryl Leaman I was surprised because they had initially communicated me they weren t going to Nice of Trane to do that since they could have kept trying to repair the air conditioner But now no more sweating for Meryl and her mother Meryl Leaman I am so glad that I called you and so thankful for Channel and Help Me Howard for getting this done Cause it s not healthy to live in a -degree home Now when it comes to a warranty read it because you wanna know what you are facing if something goes wrong In this matter things turned out alright Is the heat on you Tired of things being frosty Don t get hot about it Chill and let us cool things off With this Help Me Howard I m Patrick Fraser News CONTACT HELP ME HOWARD Email helpmehoward wsvn comReporter Patrick Fraser at pfraser wsvn comMiami-Dade - -WSVNBroward - -WSVN